Your information.
Handled with care.

DeFYV is an independent design studio. This policy explains how we handle information through this website and its contact form. This notice covers the DeFYV website and the ways you contact us through it. Have a question about your information? Use our contact form or chat with us on WhatsApp. Begin with “Privacy request” so we know how to help.

The contact form asks for your name, email address and project message. Your business or idea name is optional. We also save the time of submission and an internal enquiry reference and status. Please share only what we need to understand your enquiry, and avoid sending passwords, payment details or sensitive personal information.

We use these details to read and respond to your enquiry, understand the work you are considering and manage the conversation. You choose whether to contact us; the required fields let us understand your message and reply. We do not use the form to subscribe you to marketing or sell your personal information. Where applicable, handling a project enquiry supports steps you request before entering a contract; maintaining and protecting the website supports our legitimate interest in running the service.

Enquiries are stored in the website’s hosted database. The current website uses OpenAI Sites and Cloudflare infrastructure. Hosting and security providers may process technical information, such as IP addresses, browser information and request logs, to deliver and protect the service. Service providers may process data outside your country. Contact-form messages are currently saved here rather than automatically forwarded to Gmail. We’ll update this notice when that changes.

The website uses browser session storage for small visual preferences, including navigation highlights and animation positions. This does not store the contents of your enquiry. Some fonts load from Fontshare, which receives the technical information needed to serve them. Hosting or sign-in services may use their own cookies. We have not connected Google Analytics, advertising pixels or behavioural marketing tools to this website. Links to WhatsApp and Instagram open those services only when you choose to follow them. If you message us there, we receive the details you share through your account and use them to continue the conversation. Those services also handle information under their own privacy policies. These links do not embed a social-media tracking widget on our website.

We keep enquiry information for as long as it is needed to manage the conversation, any resulting work and applicable record-keeping obligations. Whether a project goes ahead, ongoing correspondence and legal requirements guide that decision. Enquiries are not currently deleted on an automatic schedule. If you’d like us to review or delete an enquiry, please get in touch.

You can ask what enquiry information we hold about you, request a correction or ask for deletion. Depending on the law that applies, you may also have rights to restrict or object to processing, receive a copy of your information or complain to a relevant data protection authority. We may need to confirm your identity before acting on a request. We’ll explain what we can do and whether there are records we need to keep under applicable law.

As the website grows, we’ll keep this page up to date, including before adding new analytics or email-delivery features. The date above shows when this notice was last updated.